Returns & Exchanges

Due to the perishable nature of our artisanal breads and pastas, we are unable to accept physical returns, but we are committed to ensuring you love every bite. If your order arrives damaged or doesn't meet our quality standards, please reach out so we can make it right with a refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Carefully check your Wildgrain box upon arrival to ensure all frozen items are present and the eco-friendly insulation is intact.

• 2.
  Document Issues

  If there are any concerns regarding food quality or shipping damage, please take clear photos of the packaging and the specific items involved.

• 3.
  Contact Member Support

  Email our team within 7 days of delivery with your order number and photos to initiate a claim for a refund or box credit.

• 4.
  Recycle or Enjoy

  Since we do not require you to ship frozen goods back, you can simply recycle the packaging or enjoy the remaining items while we process your request.